Refund policy

RETURNS WITHIN 30 DAYS

If a piece isn't quite right, you may request a return within 30 days of receiving your order. We want you to feel confident choosing pieces from IKHAYA, and we aim to make the process as straightforward as possible.

To be eligible for a return, items must be:

• Unused, unworn and in their original condition
• Returned with all original tags, packaging and accessories
• Accompanied by proof of purchase

 

ITEMS NOT ELIGIBLE FOR RETURN

We cannot accept change of mind returns for:

• Items that have been worn, used, damaged or altered after delivery
• Items returned without their original tags, packaging or accessories
• Earrings that have been worn, for hygiene reasons

If your item arrives damaged or isn't quite as expected, please get in touch. We'll be happy to look into it and help find a suitable solution.

 

RETURN SHIPPING

For change of mind returns, return shipping costs are covered by the customer.

If an item arrives faulty or incorrect, please contact us before returning it so we can assist with the next steps.

We recommend using a tracked shipping service for all returns.

 

REFUNDS

Once your return has been received and inspected, we'll let you know whether it has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 5 to 10 business days of approval. The time it takes for the funds to appear in your account may depend on your payment provider.

Original shipping charges are not refunded for change of mind returns where shipping was paid.

 

EXCHANGES

If you would prefer to exchange an item, please contact us at info@ikhaya.ch before sending it back. Exchanges are subject to availability.

 

FAULTY OR INCORRECT ITEMS

Please check your order when it arrives. If an item is faulty, damaged or differs from what you ordered, contact us at info@ikhaya.ch with your order number and, where possible, photographs of the issue.

We will review the situation with you and explain the available next steps.

 

CONTACT

For questions about returns, refunds or exchanges, please contact info@ikhaya.ch. We're happy to help.