Shipping policy

SHIPPING WITHIN SWITZERLAND

IKHAYA is based in Switzerland, and all orders are dispatched from Switzerland via Swiss Post.

Complimentary shipping is available on all orders over CHF 100. For orders below CHF 100, a flat shipping fee of CHF 10 applies. The applicable shipping cost is displayed at checkout before payment.

 

ORDER PROCESSING

Orders are typically processed within 1 to 2 business days, excluding weekends and Swiss public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your Swiss Post tracking number, allowing you to follow your parcel's progress.

 

DELIVERY TIMES

Swiss Post Economy parcels are generally delivered within two working days of dispatch. This is an estimated delivery time rather than a guaranteed arrival date. Public holidays, service disruptions and other circumstances outside our control may affect delivery.

Please allow for the processing time in addition to the estimated delivery period when placing your order.

 

DELIVERY ADDRESS

Please ensure your delivery details are complete and accurate at checkout. If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist before your order is dispatched.

 

DELAYED OR MISSING PARCELS

If your parcel has not arrived within the expected delivery window, please check your tracking information first. If your parcel appears to be delayed or missing, contact us at info@ikhaya.ch so we can help investigate with Swiss Post.

 

CONTACT

For questions about shipping or the delivery of your order, please contact info@ikhaya.ch. We will be happy to assist.